Shipping Policy

This is our Shipping Policy, which explains how we handle Orders.

This Policy forms part of, is subject to, and must be read with, our Terms of Service.

HOW TO PLACE AN ORDER

Orders may be placed through our online shopping cart available on our Website, or where permitted by telephone order or directly in-store at any of our locations.

By placing an Order, you represent and warrant to us that:

  • all information provided with the Order, such as name, delivery address, email address and contact details are complete, true and correct;
  • you have full legal capacity, legal majority and authority to acquire property and to be bound by our Terms of Service and Related Policies;
  • you are the account holder, or authorised user, of any payment method tendered by you as payment for the Order; and
  • you are acquiring the products specified in your Order for personal or domestic use only, and not for the purposes of resale or commercial use.

You acknowledge that it is your responsibility to ensure that all Order details, including delivery address, contact details and ordered products are complete, correct and accurate prior to placing an Order. To the maximum extent permitted by law, we do not accept responsibility for errors, non-delivery or other loss, damage or failure in respect of your Order where you have provided us with incorrect, incomplete or inaccurate information.

ORDER CANCELLATION POLICY

WHEN YOU MAY CANCEL OR AMEND AN ORDER

You may request cancellation or amendment of an Order by giving us notice prior to dispatch. Please note that we endeavour to dispatch Orders as soon as possible after receiving payment. Accordingly, we can only consider cancellation or amendment requests that are received by us during business hours on the same day that the Order is placed.

Please note that we are unable to accept cancellations or changes to orders for custom-manufactured goods, customised/personalised goods, “Pre-Order”, “Clearance” or “Limited Time Only” items, or items designated with “Change of Mind policy does not apply to this item”.

Once dispatch has occurred, you may not cancel or amend an Order unless we otherwise agree.

If we agree to allow you to cancel or amend an Order under this clause, you agree to indemnify us and our Related Parties against any loss we incur as a result of the cancellation, including but not limited to any payment processing charges, postal/delivery charges, or postal/delivery retrieval costs, incurred by us. We reserve the right to offset such amounts against, or deduct them from, any amounts otherwise refundable by us.

WHEN WE MAY REJECT, CANCEL OR AMEND YOUR ORDER

All Orders are subject to acceptance by us in accordance with our Terms of Service and Related Policies. We reserve the right to reject any Order at our discretion, without providing reasons.

In addition to any other rights or discretions we may have, we may reject, cancel or amend your Order by giving you notice if:

  • we determine that a product included in your Order has been incorrectly advertised, including where the ordered product is advertised for an incorrect price or with an incorrect product description or specification;
  • we determine that an ordered product has been discontinued by our suppliers and existing stock has been depleted;
  • we determine that there is, or is likely to be, a shortage of stock for an ordered product, and that there is likely to be a significant delay in replenishing stock of the ordered product;
  • an ordered product becomes subject of a voluntary or mandatory recall;
  • you Order what we determine to be unreasonable, excessive or commercial quantities of any product;
  • we are unable to fulfil all or part of your Order due to restrictions imposed on us, including by an Uncontrollable Event, or we otherwise determine that it would be unlawful for us to fulfil your Order;
  • your Order is incomplete or incorrect, or you have provided false, misleading or fraudulent information with your Order;
  • you die, are determined to be bankrupt or insolvent, or otherwise lose your legal capacity, prior to the fulfilment of your Order;
  • a payment in relation to your Order is cancelled, denied, charged-back or dishonoured;
  • where payment is not made at the time of placing an Order, full payment is not received by us within 5 business days (or such longer period as we may allow) after the placement of an Order;
  • an Order is returned to us as undeliverable or delivery refused (In such case, we may refund the purchase price of the Order, less applicable postage / delivery fees and Restocking Fees).

IF WE REJECT, CANCEL OR AMEND YOUR ORDER

If we reject, cancel or amend your Order other than due to your breach of our Terms of Service or Related Policies, where applicable, we will contact you to arrange a replacement or substitute product, or a refund or store credit for the relevant amount paid by you.

If we reject, cancel or amend your Order due to your breach of our Terms of Service or Related Policies, you agree to indemnify us (and our Related Parties) against any loss we incur as a result of the rejection, cancellation or amendment, including but not limited to any payment processing charges, postage / delivery charges, or postage / delivery retrieval costs, incurred by us. We reserve the right to offset such amounts against, or deduct them from, any amounts otherwise refundable by us.

PRICE CHANGES DUE TO AMENDMENT OR CANCELLATION OF ORDERS

If we offer, and you accept, an amendment or cancellation to an Order that results in an increase to the price payable for the Order, you must pay the difference in price prior to dispatch of the Order or the balance of the Order, as applicable.

If the amendment or cancellation of an Order (other than due to your breach of our Terms of Service or Related Policies) results in a decrease to the price payable for the Order, we will offer to refund, or issue a Store Credit for, the difference in price.

BACKORDERING & OUT-OF-STOCK POLICY

If one or more Ordered Products is out-of-stock (including “Pre-Order” items), we may:

  • suspend your entire Order until stock of the Ordered Product becomes available; or
  • dispatch part of your Order and suspend the remaining part of your Order until stock of the Ordered Product becomes available; or
  • offer to amend your Order to substitute the Ordered Product with an available alternative product; or
  • offer to cancel the Order in respect of the Ordered Product and issue a refund or store credit for the relevant purchase price.

In most cases, we will suspend the entire Order until all items are available for dispatch. If your Order includes “Pre-Order” or out-of-stock items, we recommend that you place a separate Order for the in-stock items should you require separate dispatch of those items.

DISPATCH & DELIVERY

CALCULATION OF POSTAGE & DELIVERY CHARGES

Postage / delivery charges (if applicable) for your selected delivery method will be calculated and displayed at the Order checkout or on a tax invoice provided for your Order.

DISPATCH

Orders will be dispatched only after receipt of full payment in cleared funds for the Order. Unless we otherwise agree in writing, we are not obliged to dispatch any Order prior to receipt of full payment.

TITLE TO THE GOODS

Title to the goods in your Order does not pass to you until receipt of full payment or dispatch of the Order, whichever is the last to occur.

DELIVERY TIMES

Any quoted postage or delivery timeframes are estimates only and are based upon information from our delivery service providers.

Unless otherwise expressly stated, we are unable to guarantee delivery of any Order by any given date.

During peak periods, such as Christmas and other holiday periods, you should ensure that you allow additional time for delivery of your Order.

UNDELIVERABLE OR REFUSED DELIVERIES

If an Order is returned to us as undeliverable or delivery refused, we reserve the right to charge additional delivery fees if you request re-delivery of the Order.

RISK IN THE GOODS

All goods are at your risk from the point of dispatch of the Order.

To the maximum extent permitted by law, and subject to any Consumer Law Rights you may have, we will not accept liability for lost, delayed, damaged, stolen, returned, undeliverable, misdirected or misdelivered Orders.

AUTHORITY TO LEAVE (ATL)

If you have provided us with an Authority to Leave (ATL), or your Order is sent by post, your Order will be taken to be delivered once left at your delivery address. You should ensure that there is a safe place to leave goods if the delivery address is unattended.

Please note: many delivery suppliers apply an automatic ATL policy for all deliveries.

INSURANCE OPTIONS

Where available, we recommend that you consider selecting delivery insurance and/or delivery tracking options to cover your Order against loss or damage whilst in transit.

RELATED POLICIES

REFUNDS POLICY

Returns, refunds and warranty claims are handled in accordance with our Refunds Policy.

PRIVACY POLICY

Personal Information included in your Order is collected and processed in accordance with our Privacy Policy.

STORE CREDITS POLICY

The following paragraphs are subject to any Consumer Law Rights that otherwise apply to you.

Store Credits are valid for a period of 3 years from the date the Store Credit is issued, unless otherwise expressly stated. The remaining value of any unused store credit will be forfeited upon expiry.

Store Credits are not transferrable to any other person unless we otherwise agree.

Store Credits may only be applied to the purchase of goods from our store.

Store Credits cannot be refunded or redeemed for cash except where required by law.

INTERPRETATION

DEFINITIONS

Unless the context otherwise requires, words and phrases used in this Policy have the same meanings as defined in our Terms of Service.

INTERPRETATION

This policy forms part of, and is to be interpreted in the same way as, our Terms of Service.